Shipping to U.S. and Canada:
Shipping to U.S. destinations is $4.45 for 1-2 CDs (or DVDs), $1.75 each for the next 3 CDs, $0.75 each for the next 2 CDs, and $0.25 each additional. In case it isnít clear, if you order only one CD, youíve already paid the shipping for a 2nd CD, which is supposed to be an incentive to order more than one at a time.
Shipping to Canada is $8.95 for the first CD (or DVD) and $1.60 each additional. Some heavy, multi-disc sets count as more than one CD for shipping.
Shipping to U.S. destinations is via the U.S. Postal Service, generally First Class Mail for 1-3 CDs and Priority Mail for 4 or more CDs. All parcels have a tracking number that we provide on the invoice we email to you.
Shipping to Canada is via First-Class Package International Service. There is no cheaper class of mail for parcels. Except for a minority of 1 CD orders that fit in a flat envelope, all parcels are sent with a Delivery Confirmation barcode that provides tracking.
Maryland residents must add 6% sales tax.
Your address must match the billing address for your credit card. The order form contains fields for a separate delivery address. For fraud prevention, first-time customers paying with a credit card must have the order shipped to the credit card billing address. If you would like your first order shipped to an address that is different than the credit cardís billing address, you will need to call the bank that issued your credit card and have your delivery address listed as an alternate address in that bankís memo field. This will only add an extra shipping address to your credit card file. It will not change your billing address. You should also provide the issuing bankís toll-free phone number to us in the message text-area at checkout or in an . (This phone number is on the back of every credit card.) We will then process your order once we have confirmation from the issuing bank that your alternate shipping address has been added to your credit card file.
We need a valid email address before we can ship your order.
Once submitted, orders are final. Please do not attempt to modify an order after it has been submitted.
Returns are accepted for defective merchandise only. A replacement will be sent - no substitutions. If you do receive a defective CD or DVD, please first for instructions. ALL RETURNS MUST BE AUTHORIZED IN ADVANCE.
It happens very infrequently, but if we send you the wrong item, we do need the wrong item returned. Upon receipt, we will ship the correct item. For U.S. customers, we will email you a prepaid return postage label in PDF format. For non-U.S. customers, we will credit you for the cost of return postage.
Information you supply will not be shared with any other companies. Cookies are used only to update the Cart Contents display - no information is collected.
Note that everything on the website is in stock unless it explicitly says otherwise. We manually remove titles from the site after the last copy is sold. The only time you will order an item and find that it is out-of-stock is when we are down to one copy and two orders for it come in the same day or over the weekend. We charge you only for what is in stock and do not backorder items.
Gift Card Users: Before placing an order with a Visa, MasterCard, or American Express gift card, you must call or go online to inform the credit card company that you wish to activate your card for online purchasing. The toll-free number or web address is on the back of your gift card. If you place an order without activating your gift card and registering your address, your order cannot be processed due to address verification failure, and funds may be temporarily held up to four business days.
Money Order payable to Kinesis (U.S. funds only)
Personal Check payable to Kinesis
- Must be drawn on U.S. bank
- May be held 2 weeks
- $15 service charge on all returned checks
This is a real-time payment option in the shopping cart. You will be transferred to PayPal to complete the payment. If an item is out-of-stock and we must adjust the invoice total, we will make a partial refund through PayPal.
Do not use PayPal to change delivery address, send messages, or otherwise modify your order. It is to make payment only. The information entered in the Kinesis shopping cart is the only information used.
Our shopping cart system is the recommended ordering method. Click on the ďAdd to CartĒ icon (example shown on left) next to an item to add it to your shopping cart. This will then display the contents of your cart and order total so far. To order more than one copy of an item, change the quantity shown in the cart and click the RECALCULATE button. If you add the same title to your cart more than once, we will ignore the redundant entries. You can checkout any time your cart contents are displayed. To display the contents of your cart without adding an item, click on View Cart in the upper right of the store pages. (The browser window needs to be at least 800 pixels wide to see it. Maximize your browser window if necessary.) Checkout is via a secure server to protect your credit card information. Credit card information is encrypted while on the server and is removed promptly.
TROUBLESHOOTING: If the shopping cart appears not to be working, instead of clicking on an Add to Cart icon as you normally would, Shift-Click or Ctrl-Click it. (Hold Shift or Ctrl key while clicking.) This forces the shopping cart to open in a new browser window or tab. Normally the shopping cart loads in the Kinesis frameset with the table of contents on the left and header at the top, but this occasionally causes problems for some browser configurations, probably related to an overly aggressive security setting.
You can also use the cart to calculate the amount due but mail a check or money order. Select the Money Order option at checkout. Doing this will reserve the items ordered while you mail payment to us. It is advisable to wait for us to verify that everything you ordered is in stock and send you a confirmation email before you send payment. Understand that payment is due when you receive that confirmation email. We reserve the items only long enough for your payment to travel through the mail. If your payment fails to arrive within 10 days (U.S.) / 20 days (Canada), we will not reserve items for you in the future.
As an alternate ordering method, you can use our:
Printable Order Form
Click to go to our mail-in order form (opens in new browser window), choose Print from your browser, then mail to:
PO Box 586
Hanover, MD 21076-0586
If you believe the CD disc you received contains the wrong content, please read this. Several times we have had customers tell us their CD contains the wrong album although the disc label is correct. But usually they tell us it is a different album by the same band, or even an album from another band with the same name. In these cases, the customer hasnít actually listened to the disc, theyíve put the disc in a computer drive and were told by the software that it is a different album. So apparently there are enough of you who donít understand where this information is coming from. Neither artist, title, nor track list are on the disc. They canít be because the Red Book CD spec does not allow for text info. The text info is being pulled from a third-party online database. These databases (there are more than one) are not official databases. They are populated with data by end users, not by the labels, and errors are common. There are a couple different reasons why such an error can occur, suffice to say it sometimes happens that the info for a different (usually similar) title is downloaded.
It is not uncommon for the wrong content to be on a CD disc Ė it happens at the beginning or end of a press run when the switchover to the next title is not synchronized correctly with the disc labeling. But it is virtually impossible for that wrong content to be a different album by the same band, or by another band with the same name, titles that were pressed in different plants in different years.