To most countries in Europe and Asia (including Australia & New Zealand), shipping is $12.95 for the first CD (or DVD) and $2.25 each additional. Some heavy, multi-disc sets count as more than one CD for shipping; some lightweight CDs count as only one-half CD. Shipping is via First-Class Package International Service (airmail). There is no cheaper class of mail for parcels.
To South & Central America and Mexico, shipping is $13.95 for the first CD (or DVD), $6.75 each for the next 4 CDs, and $1.25 each additional. For reasons of reliability, shipping is via Priority Mail International (PMI) except for orders of 1-2 CDs, which must still go via First-Class due to the high starting cost of PMI. PMI is expedited and is tracked to most destinations. (The Priority Mail small flat rate box and flat rate envelope used for small orders are not tracked.) The reason South & Central America and Mexico don’t use the general “Priority Mail International” shipping zone in our shopping cart is that PMI is less expensive to the western hemisphere than outside it.
A special note for the following countries: Bulgaria, Croatia, Greece, Poland, Russia and all other Commonwealth of Independent States countries (including Ukraine). Our insurance options to these countries are limited and/or the reliability of these postal systems is a problem, so we must use the more expensive Priority Mail International (PMI). You must select “Priority Mail International” from the shipping region drop-down list. The shipping charge is $14.95 for the first CD (or DVD), $8.50 each for the next 4 CDs, and $1.25 each additional. Orders for 1-2 CDs will still ship via First-Class due to the high starting cost of PMI.
Customers in countries that do not require Priority Mail International (PMI) can optionally choose “Priority Mail International” from the shipping region drop-down list, but there is a 3 CD minimum to upgrade. The shopping cart will show the shipping charge. We recommend you only upgrade orders of 5 or more CDs because it is only at that level that you get PMI with tracking.
If your country does not appear on the drop-down list of countries in our shopping cart, then we don’t ship there.
Invoices are emailed. We do not include any invoice or receipt in or on the parcel.
If you would like your CDs shipped without jewel boxes (the plastic cases), we can charge less for shipping. Please indicate this in the message area of the shopping cart, where it says: Enter any additional information or requests. Minimum order for this is 3 CDs. For the non-Priority Mail countries, we will usually subtract approximately $1.00 per CD from the shipping charge shown in the shopping cart, depending on destination country and size of order. (If shipping via Priority Mail, the per-CD savings may be less than this because of the Priority Mail rate structure.) We must manually calculate the new shipping charge for each such order because not all CDs come packaged in jewel boxes. If you specify shipping without cases and pay via PayPal, you will initially pay the full shipping charge but we will make a partial refund to your PayPal account.
For fraud prevention, first-time customers paying with a credit card must have the order shipped to the credit card billing address.
We need a valid email address before we can ship your order.
Once submitted, orders are final. Please do not attempt to modify an order after it has been submitted.
Returns are accepted for defective merchandise only. A replacement will be sent - no substitutions. If you do receive a defective CD or DVD, please first for instructions. ALL RETURNS MUST BE AUTHORIZED IN ADVANCE.
It happens very infrequently, but if we send you the wrong item, we do need the wrong item returned. Upon receipt, we will credit you for the cost of return postage and ship the correct item.
Information you supply will not be shared with any other companies. Cookies are used only to update the Cart Contents display - no information is collected.
Note that everything on the website is in stock unless it explicitly says otherwise. We manually remove titles from the site after the last copy is sold. The only time you will order an item and find that it is out-of-stock is when we are down to one copy and two orders for it come in the same day or over the weekend. We charge you only for what is in stock and do not backorder items.
This is a real-time payment option in the shopping cart. You will be transferred to PayPal to complete the payment. If an item is out-of-stock and we must adjust the invoice total, we will make a partial refund through PayPal.
Do not use PayPal to change delivery address, send messages, or otherwise modify your order. It is to make payment only. The information entered in the Kinesis shopping cart is the only information used.
Click on the “Add to Cart” icon (example shown on left) next to an item to add it to your shopping cart. This will then display the contents of your cart and order total so far. To order more than one copy of an item, change the quantity shown in the cart and click the RECALCULATE button. If you add the same title to your cart more than once, we will ignore the redundant entries. You can checkout any time your cart contents are displayed. To display the contents of your cart without adding an item, click on View Cart in the upper right of the store pages. (The browser window needs to be at least 800 pixels wide to see it. Maximize your browser window if necessary.) Checkout is via a secure server to protect your credit card information. Credit card information is encrypted while on the server and is removed promptly.
TROUBLESHOOTING: If the shopping cart appears not to be working, instead of clicking on an Add to Cart icon as you normally would, Shift-Click or Ctrl-Click it. (Hold Shift or Ctrl key while clicking.) This forces the shopping cart to open in a new browser window or tab. Normally the shopping cart loads in the Kinesis frameset with the table of contents on the left and header at the top, but this occasionally causes problems for some browser configurations, probably related to an overly aggressive security setting.
If you have not received your order and think it is overdue, please read this. The class of mail we use for most international orders (First-Class Package International Service) is not tracked, so there is nothing we can tell you about where your parcel is. If you check the customs number provided on your invoice on the U.S. Postal Service (USPS) website, you should see enough tracking information to verify that your parcel has been mailed, but it will not be tracked beyond the United States. If you would like to use a class of mail that is tracked, choose Priority Mail International from the shipping region drop-down list and order 5 or more CDs/DVDs. The shipping charge will be higher, much higher for small orders. It is not unusual for shipments to take more than one month to arrive, and near Christmas, mail can take even longer.
We cannot file an insurance claim for a lost international parcel until 45 days from the ship date (60 days for Italy), so that is how long we have to wait before declaring a shipment lost and reshipping your order. Do not email us before this time to ask where your parcel is unless you have lost the email invoice -- the invoice contains all the same information that we have. If your order does not arrive after this time, email us so we can prepare the insurance forms. For us to receive the insurance payment, we are required to email you a one-page form for you to sign and return, stating that you did not receive the shipment. Once we have the signed form, we will reship the CDs/DVDs, and at that point you may want to consider paying the extra for Express Mail. Our deadline for filing an insurance claim is 90 days from the ship date, so you must inform us of a missing shipment no later than 80 days from the ship date.
If you initiate a PayPal or credit card dispute prior to 45 days from the ship date (60 days for Italy), we will no longer accept orders from you. You will receive your CDs/DVDs even if we must reship, but there is nothing we can do to speed up the postal services involved or prevent them from losing or in some cases stealing parcels.
If you believe the CD disc you received contains the wrong content, please read this. Several times we have had customers tell us their CD contains the wrong album although the disc label is correct. But usually they tell us it is a different album by the same band, or even an album from another band with the same name. In these cases, the customer hasn’t actually listened to the disc, they’ve put the disc in a computer drive and were told by the software that it is a different album. So apparently there are enough of you who don’t understand where this information is coming from. Neither artist, title, nor track list are on the disc. They can’t be because the Red Book CD spec does not allow for text info. The text info is being pulled from a third-party online database. These databases (there are more than one) are not official databases. They are populated with data by end users, not by the labels, and errors are common. There are a couple different reasons why such an error can occur, suffice to say it sometimes happens that the info for a different (usually similar) title is downloaded.
It is not uncommon for the wrong content to be on a CD disc – it happens at the beginning or end of a press run when the switchover to the next title is not synchronized correctly with the disc labeling. But it is virtually impossible for that wrong content to be a different album by the same band, or by another band with the same name, titles that were pressed in different plants in different years.